Shipping policy

Shipping, Returns & Refund Policy

ALL SALES ARE FINAL.

Due to the nature of our products, we do not accept returns, exchanges, or issue refunds once an order has been shipped.

Once your order has been transferred to the shipping carrier, Esthetics by HASHLASHES is not responsible for delays, loss, theft, or damage occurring while the package is in the carrier’s possession. Customers are responsible for providing a complete and accurate shipping address at checkout.

If tracking confirms that an order was delivered to the address provided at checkout, we are not responsible for packages that are subsequently lost, misplaced, or stolen.

If your package is delayed, lost in transit, or marked as delivered but cannot be located, please contact the shipping carrier directly to open a claim or investigation.

Chargebacks & Payment Disputes

Customers agree to contact Esthetics by HASHLASHES first regarding any order or delivery concern so we have an opportunity to assist.

Fraudulent or unauthorized chargebacks are strictly prohibited. If a payment dispute is opened, we reserve the right to provide the payment processor or financial institution with relevant order documentation, including order confirmations, shipping records, tracking information, delivery confirmation, customer communications, and acceptance of our store policies.

By completing a purchase, you acknowledge that you have read and agreed to this Shipping, Returns & Refund Policy.